Tame Your Service Delivery
A personalised plan to turn your seat-of-your-pants service delivery into a super smooth, easy-to-use process that you and your clients will love.
Tame Your Service Delivery is for microbusiness owners who sell 1-1 services online (even if you deliver the service offline).
You’re an expert at what you do, but you never quite feel on top of how you deliver your service to your clients.
And you worry that your clients aren’t getting an experience they will rave about from you.
You forget to send invoices, contracts or important information on time.
You don’t have a good way of wrapping up with clients.
You aren’t sure when you last followed up with your promising potential clients.
You keep signing up for new systems, hoping they will fix all your sticky service steps.
You’re ready for growth and would love to hire some help, but have no idea which parts of your scattergun process you could hand over.
Handling client admin takes up more headspace than it should. You know there’s a more efficient way to do things that would mean you don’t drop the ball on anyone and would show your clients that they’re in good hands.
It feels like your business is held together with sticky tape and string, and that’s a pretty stressful place to be.
So, do you carry on making-do? Do you stop selling your service? Do you hire a VA to untangle it for you over several months?
Or do you spend 1 hour with me and walk away with a personalised Streamlined Service Plan that will make your service feel like it’s made of solid bricks and mortar?
I’ve worked as an editor and virtual assistant for the last 17 years, helping business owners and publishers to make improvements and create consistency across their words and their businesses.
I’ve seen so many business owners with incredible skills, who struggle to work efficiently with clients.
So I created Tame Your Service Delivery to help you optimise how you deliver your services, taking away the headache of wondering if you’re getting everything done.
I knew the experience I wanted my customers to have, but I had no idea how to put it together… until Jo started asking me questions. She made it all seem so easy!
Cristina Hoyt Alvarez, Cristina Hoyt Nutrition
Thanks to the wonderful Jo Shock and her Tame Your Service Delivery session, I am now flying with Trello and have just taken on a VA as well.
Carys Dorritt, The Polka
Most of the tweaks Jo suggested took me very little time to implement and have made a huge difference already. She’s very knowledgeable about different systems and really takes the time to understand your current process.
Emma Read, Emma Read VA & Associates
Jo has been invaluable in giving me honest, practical advice on how I can improve my systems. Essentially, she has helped this disorganised freelancer get her business in order.
Emma Cossey, The Freelance Lifestyle
Tame Your Service Delivery starts with a Consultation, followed by a personalised Streamlined Service Plan to optimise how you deliver your service.
I dig out the fragile points in your service, and make personalised recommendations for step-by-step improvements to make life simpler for you and your clients.
So, what do you get?
A 60-minute Consultation on Zoom: I retrieve all the information I need from your head, and my brain starts whirring on your recommendations. Clients often come away with magic ideas straight from the call!
A personalised Streamlined Service Plan delivered within 2 weeks of your Consultation, including some or all of these recommendations:
- Ideas to streamline your service delivery process
- Suggestions for the top areas where focusing your energy on improvements will give the most gains.
- A Service Delivery Map (with one round of amends) for a visual representation of every step you need to take to deliver your service to your clients.
Software, automations and outsourcing
- Highlighting the top areas where automation or outsourcing could help save time and energy, based on your available budget, time and comfort with technology.
- Suggestions for key software that could save you time, and directions for how to make the most of it for your business.
- Instructions for tweaks to maximise software you already use, and suggestions of when you may want to cancel current software you don’t need.
- Ideas for tasks to outsource that are specific to your business.
Ways to stay on track
- Recommendations for key checklists or templates to deliver your service.
- Ideas for goals and KPIs in your service delivery that could help with business focus.
We focus on the most important parts of the process for your business. Areas we look at can include:
scheduling, booking forms, payments and invoices, contracts, thank you emails and pages, reminder messages, workflows, cancellation and rescheduling policies, following up clients at each stage, additional onboarding information, client portals, CRM systems and service delivery pipelines, and client support systems
Your Streamlined Service Plan will explain what to focus on first, so you don’t get overwhelmed trying to change everything at once.
A 1-month check-in to help you stay accountable to our plan and see how you’re getting on with implementing your recommendations.
Plus a 25% discount off future purchases of Tame Your Service Delivery for any additional services.
All for £425
Book now so you can stop feeling stressed when delivering your expertise and make sure you give your clients a fantastic experience.
For £425 you get:
A Consultation on Zoom
A Streamlined Service Plan, including a Service Delivery Map
A 1-month accountability check-in
Plus a 25% discount off future purchases of Tame Your Service Delivery for any additional services
Click the button below to answer 3 quick questions about your service. I want to make sure that I can give you the full benefit of my experience, so I will look over your answers before sending you a link to book your Consultation and make payment.
When will I receive my Streamlined Service Plan?
Within 2 weeks of your Consultation. You will then have 2 weeks to request any amends to your Service Delivery Map.
How does the process work? Can I see a visual map please?
I’m so glad you asked! Click here to see a visual map of how the Tame Your Service Delivery process works for you.
What if I can’t find a Consultation time to suit me or I’m in a different time zone?
If you don’t see a time to suit you in your booking email, get in touch to see what we can arrange.
Is my service too simple or too complicated for you to help me?
It’s very unlikely but if in doubt, get in touch to discuss your service with me.
Do you need access to see my current systems?
Usually no, but if you use an industry-specific system, access may be helpful after our Consultation. You will receive instructions on how to share access securely.
Will you help me implement my plan?
While I rarely carry out software set-ups myself anymore, I can signpost you to people who do. By following up with you after a month, I can help you to feel confident in how to move forward with implementation.
Will you overcomplicate things for me?
No, my intention is always to simplify. I will make recommendations based on how you want your business to run as well as your own personality and preferences.
Will using automation or outsourcing de-personalise my service?
No, quite the opposite! By ensuring key parts of your process are standardised and automated, you’ll have more capacity to work closely with each individual client and really meet their needs, without worrying that you haven’t covered the basics. And by taking the time to focus on your process, you can see where you can do things differently to serve every client even better.
Will you just recommend systems that you’re an affiliate for?
I don’t ever want my clients to wonder if I have ulterior motives for my recommendations, so I will never provide affiliate links in your Streamlined Service Plan. All advice you receive will be impartial
What happens if I need to reschedule or cancel my Consultation?
Life can get complicated so if you need to reschedule, please give me as much notice as possible. If you change your mind and would like to cancel before your Consultation, I will offer a full refund minus a small admin fee. After your Consultation, your payment is not refundable.
I don’t like being on camera, does it have to be a video call?
When we speak on camera, I’m not just finding out about the nuts and bolts of your business, I’m getting to know you too, so that I can offer my best recommendations that work personally for you. However, if you would prefer to have an audio-only call in advance to become more comfortable with me, I would be happy to arrange that for you.
Do you offer any discounts for charities or social enterprises?
I do. Please get in touch to find out more.