Are you a thriving-but-overwhelmed service provider?

I’m here to help! I’m Jo Shock, your helping hand to easier business processes and systems. Together we’ll level up your 1 to 1 client management, so you can stop making do and start working with fit-for-purpose systems.

Jo Shock, sitting behind a desktop using a laptop, looking at the camera

How do you know if you’re ready to level up your client management?

If you’re struggling to handle your 1 to 1 client, then it’s time to look at your client management processes. From onboarding and delivery all the way through to following up with past clients, there are always ways to make your life simpler.

However good your intentions when you start in business, your systems naturally evolve (or get cobbled together) over time. It’s easy to find you’re putting up with a functional botch job of a system – one that gets you through your interactions with clients and potential clients, but feels unruly and adds to your mental load.

If that feels all too familiar, I’m here to smooth out your client management systems. You’ll have easy-to-use processes that are simple and effective for yourself and your clients.

I was headed into business… but which business?

As a child I watched my mum set up and run her own business, and I always knew I wanted in on that somehow. In 2013 I took the plunge, leaving my Editorial Team Leader role in a large publishing house to get my first experience of self-employment as a freelance editor.

After a couple of years, I was ready to build something more. With skills well-suited to working as a virtual assistant (VA) and an online business manager (OBM), I set up Streamlines Virtual Support and began to work with many different businesses, personalities and systems. As I immersed myself in the online business world, I honed in on what I love to do best: make life more straightforward for my clients, and match them up to the best solutions and systems for them.

Jo Shock sitting behind a desk, writing in a notepad
Jo Shock, wearing a teal top against a grey striped background

I was drawn to the business of business.

I get excited about new software and the possibilities it might hold, but I’m always wary of recommending it far and wide. Too often I see business owners struggling with systems that don’t suit their personality and working style. And because I love the human side of business too, spending time figuring out the right solutions for real people actually brings me joy. I like making things simpler and better.

By asking the right questions I meet you where you are, at the level you’re at, to gently up your game to the next level.

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After 15 years as an Editor…

I’m fantastic at spotting missing details and creating consistency. I’m excellent at connecting the dots and finding gaps.

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After 10 years as an Editorial Project Manager…

I know systems and workflows. I love simplifying and I’m always on the lookout for innovative ways to optimise processes.

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And after 7 years as a team leader, mentor, and mentor matchmaker...

I love getting to know people and matching them with the best tools and opportunities to suit their style and their needs.

I’m drawn to creating systems that work for people.

“I’m not great with planning and processes so I was a bit nervous about sharing my kind of process and worried about her seeing quite how disorganised I was! I needn’t have worried.

Jo was brilliant right from the start. She first of all asked me lots of questions about how I currently onboarded my clients and what tech I used that I was happy with. She also asked what I felt wasn’t working quite as well as it could.

She then went away to look at it all for me and came back with a visual workflow which is just so useful and something I would never have thought of, and then suggestions as to which gaps I could plug in my process and how to do that.”

Tracy Hooper

Style Coach

The five Streamlines Virtual Support Values

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Efficiency: make things straightforward with minimum hassle

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Consistency: make things easy by being repeatable

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Fairness: give everyone the same opportunity, regardless of experience or comfort with tech

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Empathy and support: meet my clients where they are now

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Honesty: about what I think will work best for you, how best I can support you, and what is outside my area of expertise

Want to know what else goes on behind the scenes?

This is where I’m meant to say that in my spare time I love reading fiction, dancing, playing the piano and travelling. But since creating my business, I’ve also created two small humans of my own. Spare time is in extremely short supply and returning to these hobbies is a work in progress. I do love a bit of bedtime reading though, preferably a book that takes me to a distant place and culture – an unfamiliar country, a different time or even another planet.

I’ve adopted Scotland as my home country but was born and brought up in the south of England. I still talk in the Queen’s English but can finally understand the thickest Glaswegian accents.

I’m definitely a geek, having achieved my certified geek status with a 1st class degree in Maths with Computer Science.

“Jo somehow manged to take the mass of Post It notes stuck in the corners of my brain, and laid them all out in a nice, logical, order. The sense of calm that descended was wonderful. I feel more confident now that I can take on multiple projects without losing my mind!”

Emma Young

Sustainability Communications Advisor

“Jo took the time to find out exactly what I needed and gave some great suggestions that have really helped. Her attention to detail and exceptional customer service was awesome.”

Donna Vittozzi

Bailey New Cars

“I gained so many valuable insights to help me implement and maintain a first-class onboarding process for my clients. I’ve been procrastinating for so long – now thanks to Jo’s expertise and patience walking me through the process, I am motivated to take the next steps.”

Jonathan White

Design Director

Map Out Your 1 to 1 Client Onboarding Process

For a streamlined onboarding process that you and your clients will love.

Streamline Your Client Admin & Care

Your checklist for hassle-free 1 to 1 services, from onboarding through to getting that rave testimonial.

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