Hi, I’m Jo. I help smooth the way for microbusinesses to turn their cobbled-together online customer systems into effective, reliable and repeatable processes.

Do your online customer systems feel like a drawer of tangled cables?

That pesky plugs and cables drawer! You have the best intentions to tidy them up and make life easier, but instead you carry on making do, tugging at the whole tangled mess each time until just the right annoying, handy piece of tech comes free.

You have the same good intentions for how to run your business, but your customer systems have naturally evolved over time, leaving you putting up with less-than-ideal methods and tech. You keep your business running, you keep your customers happy, but you never find the time or head space to create those friction-free, professional systems that other microbusinesses all seem to be using.

And you definitely don’t have the time to figure out if that latest snazzy system is going to solve all your problems.

Streamlining systems and making your business easier to run makes me happy. I want to support you to create smooth running online customer systems that will make you and your customers happy. Let me gently untangle the pain points in your systems and find the right solutions for you.

15 Questions to Develop Your Stress-Free Client Care System

Make it easy to give all your 1-1 clients the care they deserve.

Tame Your Service Delivery

Tame Your Service Delivery helps microbusiness owners with amazing skills, who sell one-to-one services online (even if you deliver the service offline) to iron out the way you deliver your services.

After cobbling together your processes over the years, you’re ready for a one-to-one Consultation and personalised Streamlined Service Plan to make your life simpler and more consistent.