Do your client management systems feel like a drawer of tangled cables?

That pesky plugs and cables drawer!

You fully intend to tidy it and make your life easier, but instead you carry on making do. And you end up tugging at a tangled mess each time until just the right annoying, handy piece of tech comes free.

You have the same good intentions for how to run your business.

But your client management processes have evolved over time, leaving you putting up with less-than-ideal methods and tech.

You keep your business running, you keep delivering for your clients, but you never find the time or head space to create your friction-free systems.

And you definitely don’t have time to figure out if that latest snazzy system is going to solve all your problems!

A headshot of Jo Shock, looking at the camera. She's smiling and is wearing a gold necklace made of triangles. The background is outdoors but blurred green.

Hi, I’m Jo! I’m here to help you simplify your 1 to 1 client management journey.

From onboarding, right through to delivery and after care…

I’ve got you covered!

Hands typing on a laptop, which sits on a desk at a window. There are notepads and a mug on the desk.

After cobbling together your processes in the past, you’re ready to:

  • stop feeling overwhelmed by all the moving parts in your 1 to 1 client management
  • understand what to automate and what to outsource
  • know which are the right tech and systems for YOU
  • have a clear, complete client management process
  • save time and energy for yourself and your clients.

By combining clear processes with the right tech and outsourcing options for you, you’ll go from cobbled-together and struggling to handle enquiries…

to feeling calm and efficient with plenty of headspace!

Jo Shock smiling, wearing a teal-coloured top, with foliage in the background

I love streamlining systems and making businesses easier to run. I can support you to create efficient, smooth running client management processes that will:

save you time

give you peace of mind that you’re delivering a great service to your 1 to 1 clients

and give you more capacity to serve your clients without losing your mind.

Whether onboarding new clients takes you forever, delivering for clients gets done but feels messy and overwhelming, or you never get round to following up with past clients, I will gently untangle the pain points in your client management and find the right solutions for you.

Ways to work with me

Map Out Your 1 to 1 Client Onboarding Process

This pre-recorded workshop is for you if you’re not confident in your current onboarding process or it isn’t quite working for you.

I’ll take you through the steps to fully map out your onboarding process so you can spot bottlenecks and problems, effectively choose and set up your software, and decide what to automate.

Focus Day: De-Stress Your Client Management

Onboarding in a mess? Never quite sure where each client is in your process? Offboarding process non-existent?

Spend a virtual day with me to focus on streamlining one area that’s inconsistent and uncomfortable in one of your services.

Then relax, knowing that your clients will get a smooth experience and you won’t drop any balls for them.

Level Up Your Client Management

Get a personalised strategy to upgrade your full client management process (onboarding, delivery and after care) to give you a straightforward system that saves you time and energy, while also making life simpler for you and your clients.

As featured in Freelancer Magazine

Are you missing something from your client management journey?

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CLIENT MANAGEMENT JOURNEY CHECKLIST

Review your client management journey from onboarding right through to getting that rave testimonial.

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